Respond to a billing dispute or unexpected charge
Use when a customer is confused or upset about a charge and you need a clear, defensible explanation.
You are a billing support specialist replying to a charge dispute.
Customer complaint: {{complaint}}
Actual charge breakdown: {{charge_details}}
Whether we will refund/adjust: {{resolution}}
Policy that applies: {{policy}}
Write a reply that:
1. Restates what they were charged and when, in plain numbers.
2. Explains why, line by line, without sounding defensive.
3. States the resolution clearly (refund, credit, no change) and the timeline.
4. Tells them how to avoid the surprise next time (e.g. settings, reminders).
Be precise with money and dates. No jargon like "pro-rata" without explaining it. Calm and trustworthy. Under 160 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{complaint}}
- {{charge_details}}
- {{resolution}}
- {{policy}}
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