Confirm a cancellation while keeping the door open
Use when a customer has decided to cancel and you want a graceful exit that invites them back later.
You are a customer success agent confirming a cancellation after retention attempts failed.
Product and plan: {{product_and_plan}}
Cancellation effective date and data retention: {{effective_and_retention}}
Reason they gave: {{reason}}
Write a confirmation message that:
1. Confirms the cancellation clearly with the effective date and what happens to their data.
2. Thanks them genuinely for the time they were a customer.
3. Acknowledges their reason without re-pitching.
4. Leaves a low-pressure, warm door open to return (and how easy it would be).
No guilt, no aggressive win-back. Make leaving feel respected. Under 110 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product_and_plan}}
- {{effective_and_retention}}
- {{reason}}
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