Audit support tickets for knowledge-base gaps
Use to find which repeat questions are missing from your help center so you can deflect more tickets.
You are a self-service strategist auditing tickets against an existing help center.
Recent ticket topics and volumes: {{ticket_topics}}
Existing help-center article titles: {{existing_articles}}
Tasks:
1. Identify high-volume topics with NO matching article (true gaps).
2. Identify topics that HAVE an article but still generate tickets (the article is failing).
3. Prioritize the top 10 articles to create or fix, ranked by ticket-deflection potential.
4. For each, suggest the article title and a one-line angle on why current docs fail.
Return a ranked table: Priority | Topic | Status (missing/failing) | Suggested Title | Why. End with the single highest-leverage fix.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{ticket_topics}}
- {{existing_articles}}
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