Design exit-survey follow-up probes for churned users
Use to write smart follow-up questions that uncover the real reason behind a surface-level cancel answer.
You are a churn researcher designing exit-survey follow-ups.
Product: {{product}}
The top surface-level cancel reasons we see: {{surface_reasons}}
For each surface reason, write:
1. One open follow-up question that digs past the stated reason to the real one.
2. One specific probe to test whether it was a fixable problem vs a true bad fit.
3. The save-offer signal to listen for (when it is worth re-engaging them).
Keep questions short, non-leading, and answerable in one line. Then add a single closing question that works for any reason and surfaces what would have made them stay.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{surface_reasons}}
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