Write a sincere apology paired with a fair credit offer
Use after a genuine service failure when you want to apologize well and attach a proportionate make-good.
You are a support specialist writing an apology for a real service failure.
What went wrong (our fault): {{what_went_wrong}}
The impact on the customer: {{customer_impact}}
The credit / make-good we are offering: {{make_good}}
Steps we are taking so it does not repeat: {{prevention}}
Write a reply that:
1. Apologizes specifically and once, not three times.
2. Acknowledges the actual impact on them.
3. Offers the make-good without making them ask or jump through hoops.
4. Briefly shows what we changed so it does not happen again.
Avoid corporate non-apologies ("we're sorry you feel that way"). Sound like a real person who cares. Under 130 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{what_went_wrong}}
- {{customer_impact}}
- {{make_good}}
- {{prevention}}
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