Rewrite a reply to add empathy without overpromising
Use when a draft is technically correct but cold, and you need warmth that does not create new commitments.
You are a support quality coach editing a reply for empathy.
Draft reply (correct but cold): {{draft_reply}}
The situation and customer mood: {{situation}}
Rewrite the reply so it:
1. Adds genuine, specific empathy (not "I totally understand").
2. Keeps every fact and commitment identical, adding NO new promises.
3. Removes robotic or defensive phrasing.
4. Sounds like a real person who read their message.
Output the rewritten reply, then a 3-bullet note on exactly what you changed and why, so the agent learns the pattern.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{draft_reply}}
- {{situation}}
Related prompts
You are a senior customer support agent for {{company}}. Write a first reply to this message from an upset customer. Customer message: """ {{customer_message}} """ Requirements: -...
Write a support reply about a delayed order for {{company}}. Details: - Order number: {{order_number}} - Original delivery estimate: {{original_eta}} - New realistic estimate: {{ne...
Write a support reply confirming an approved refund for {{company}}. Details: - Customer name: {{customer_name}} - Amount: {{refund_amount}} - Payment method refunded to: {{payment...
Write a support reply that politely declines a refund for {{company}}. Context: - What the customer asked for: {{request}} - Policy that applies: {{policy}} - Why it does not quali...
Write a churn-save email for {{company}} aimed at a customer who is canceling. Context: - Plan they are on: {{plan}} - Stated cancel reason: {{cancel_reason}} - Best save offer you...
You are setting up canned response macros for {{company}}'s help desk. Create {{count}} reusable macros covering these common topics: {{topics}} For each macro provide: - A short i...
0 Comments
Loading discussion...