Respond when the same issue keeps recurring for a customer
Use when a customer is back with the same problem a third time and patience is wearing thin.
You are a senior support agent handling a customer whose issue keeps coming back.
The recurring issue: {{issue}}
Why it keeps recurring (root cause): {{root_cause}}
The permanent fix vs the band-aid we kept applying: {{real_fix}}
Write a reply that:
1. Acknowledges directly that this has happened more than once and that is on us.
2. Explains, plainly, why the earlier fixes did not stick.
3. Lays out the permanent fix and how we will confirm it actually holds.
4. Offers a goodwill gesture appropriate to the repeated frustration.
5. Gives them a direct path to you if it recurs again.
Accountable, no excuses, confident in the real fix. Under 150 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{issue}}
- {{root_cause}}
- {{real_fix}}
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