Turn a resolved ticket into a help-center article
Use right after solving a tricky issue to capture it as a reusable, searchable knowledge-base article.
You are a technical writer converting a solved support ticket into a help-center article.
The problem the customer had: {{problem}}
The solution that worked: {{solution}}
Product / feature area: {{product_area}}
Reader skill level: {{reader_level}}
Write an article with:
1. A title phrased the way a user would search for it.
2. A one-line summary of what this article helps with.
3. "Before you start" prerequisites (if any).
4. Numbered steps with the exact UI labels in bold.
5. A "Still not working?" section with 2 fallback checks and when to contact support.
Use plain language, second person, and short steps. Avoid internal jargon and never mention the original ticket.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{problem}}
- {{solution}}
- {{product_area}}
- {{reader_level}}
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