Summarize a long ticket thread for a clean handoff
Use when a long back-and-forth needs to be condensed so the next agent gets up to speed in seconds.
You are a support agent summarizing a long ticket thread.
Full thread: {{thread}}
Produce a handoff summary with:
- One-line status: where this ticket stands right now.
- The customer's core ask in their own words (paraphrased).
- Chronology of what has been tried and the outcome of each.
- Current blocker and who owns the next step.
- Customer sentiment (calm, frustrated, escalating) with one bit of evidence.
- The exact next action and recommended reply angle.
Keep it under 200 words, all bullets. Do not lose any commitment we already made to the customer.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{thread}}
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