Recover a relationship after a bad CSAT rating
Use when a customer left a low satisfaction score and you want to follow up to learn and repair.
You are a support team lead following up on a low CSAT score.
What the customer rated low and why (their comment): {{rating_comment}}
The original issue and how it was handled: {{original_handling}}
What we can do to make it right: {{recovery_action}}
Write a follow-up message that:
1. Thanks them honestly for the feedback, with no defensiveness.
2. Names the specific gap they pointed to.
3. Offers a concrete fix or make-good, not just an apology.
4. Asks one focused question to fully understand what went wrong.
Tone: humble, accountable, brief. Do not beg for a rating change. Under 110 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{rating_comment}}
- {{original_handling}}
- {{recovery_action}}
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