Set a firm but respectful boundary with an abusive customer
Use when a customer is verbally abusive and you need to set a limit while staying professional.
You are a senior support agent setting a respectful boundary with an abusive customer.
What the customer said: {{customer_message}}
The legitimate issue underneath, if any: {{underlying_issue}}
Our boundary policy on abuse: {{boundary_policy}}
Write a reply that:
1. Stays calm and does not match their tone.
2. Signals we still want to help with the real issue.
3. Clearly and politely states the boundary (we cannot continue if language stays abusive).
4. Offers a constructive way to proceed.
Professional, firm, never sarcastic or cold. Under 100 words. Then add a second escalation version for if the abuse continues after this.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{customer_message}}
- {{underlying_issue}}
- {{boundary_policy}}
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