Explain a usage overage and offer a fair path forward
Use when a customer exceeded plan limits and is surprised by extra charges or throttling.
You are a billing support agent explaining a usage overage.
Plan limit and what they used: {{usage_vs_limit}}
The overage charge or throttle that resulted: {{consequence}}
The right plan or setting to avoid this: {{better_option}}
Whether we will waive it this once: {{goodwill}}
Write a reply that:
1. Shows the numbers clearly so the overage is understandable, not a mystery.
2. Explains the consequence without sounding punitive.
3. Recommends the right plan or guardrail so it does not recur.
4. States any one-time goodwill clearly if offered.
Tone: helpful and transparent, not "gotcha". Under 140 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{usage_vs_limit}}
- {{consequence}}
- {{better_option}}
- {{goodwill}}
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