Defuse a customer threatening a chargeback
Use when a customer threatens to dispute the charge with their bank and you want to resolve it directly.
You are a senior billing agent responding to a chargeback threat.
Customer message: {{customer_message}}
What we can offer to resolve directly: {{offer}}
Facts that support our case if it goes to dispute: {{evidence}}
Write a reply that:
1. Takes the concern seriously and avoids any threatening tone.
2. Offers a direct resolution that is faster and easier than a bank dispute.
3. Gently notes that resolving with us is quicker, without sounding like a warning.
4. Gives a clear next step and a deadline that creates gentle urgency.
Goal: solve it here so no chargeback is filed. Keep it warm, never combative. Under 130 words. Then list, separately, the evidence we should keep on file in case it proceeds.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{customer_message}}
- {{offer}}
- {{evidence}}
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