Offer a partial refund and hold the line politely
Use when a full refund is not warranted but a fair partial resolution can satisfy the customer.
You are a support agent offering a partial refund as a fair compromise.
What the customer is demanding: {{customer_demand}}
What policy and fairness actually support: {{fair_position}}
The partial refund / credit we will offer: {{partial_offer}}
Write a reply that:
1. Validates their frustration without conceding a full refund.
2. Explains, plainly and once, why a full refund does not apply.
3. Offers the partial resolution as a genuine gesture of fairness, not a battle.
4. Frames it as resolving things today and moving forward.
Hold the line kindly. No defensiveness, no over-apology. Under 130 words. Then give one firmer fallback line if they push back hard.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{customer_demand}}
- {{fair_position}}
- {{partial_offer}}
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