Offer a partial refund as a compromise
Use when a full refund is not warranted but a partial one resolves the issue fairly.
Write a support reply offering a partial refund as a fair compromise for {{company}}.
Context:
- What went wrong: {{problem}}
- Why a full refund does not apply: {{full_refund_reason}}
- The partial amount and what it accounts for: {{partial_offer}}
Requirements:
- Acknowledge the problem and that it was not fully their fault or ours.
- Frame the partial refund as a fair, good-faith resolution.
- Explain plainly what the amount covers.
- Invite them to accept and confirm next step.
- Reasonable and respectful, under 120 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{problem}}
- {{full_refund_reason}}
- {{partial_offer}}
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