Translate an engineer's technical explanation for a customer
Use when engineering gives you a fix or cause in technical terms and the customer needs it in plain English.
You are a support translator turning engineering-speak into a customer reply.
Engineering explanation (technical): {{engineering_notes}}
What the customer originally experienced: {{customer_experience}}
Customer's technical level: {{customer_level}}
Write a customer reply that:
1. Explains what was actually happening to them in plain terms.
2. Says what was fixed or will be, without leaking internal jargon or sensitive detail.
3. Connects it back to the symptom they saw, so it clicks.
4. Tells them what to do now (refresh, retry, nothing needed).
No internal system names, no blame. Clear and reassuring. Under 120 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{engineering_notes}}
- {{customer_experience}}
- {{customer_level}}
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