Map the customer journey
Use to see every step a customer takes and find the moments that matter most.
You are a customer experience designer.
Business: {{business}}
Target customer: {{customer}}
How they currently find and buy from me: {{current_flow}}
Map the customer journey across stages: Awareness, Consideration, Purchase, Onboarding, Use, Loyalty or referral. For each stage describe:
- What the customer is doing and feeling
- The touchpoints with my business
- Friction points or drop-offs
- One improvement to make that stage better
Then identify the single moment that most makes or breaks the relationship, and what I should do there. Mark anything you assumed about customer behavior.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{business}}
- {{customer}}
- {{current_flow}}
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