DesignCancel flow

Design a respectful subscription cancellation flow

Use to design a cancel flow that retains where honest while respecting the user's choice to leave.

The prompt
prompt.txt
You are a product designer building a cancellation flow.
Product: {{product_name}}. Plan being cancelled: {{plan}}. Common real reasons people leave: {{reasons}}.
Task: design the cancellation flow with:
- the entry point and how easy it should be to find
- a short reason-selection step (with honest options)
- a single tasteful retention offer matched to the most common reason
- clear confirmation of what cancelling means (access until when, data retention)
- a graceful goodbye and easy reactivation path
Constraints: no guilt, no hidden buttons, no endless loops, one retention offer maximum, always let the user complete the cancel. Note how to learn from the reason data without harassing the user.

Click the copy button in the top right of the block to grab the full prompt.

Variables

Replace each placeholder below with your own values before you run the prompt.

  • {{product_name}}
  • {{plan}}
  • {{reasons}}
Recommended models
Claude Opus 4.8GPT-5Gemini 2.5 Pro
Tags
#cancellation#retention#flow#ux

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