Design a win-back conversation for churning users
Use for a bot that intervenes when a user starts to cancel, learns why, and offers a fair save without dark patterns.
Design a respectful win-back chatbot flow for users about to cancel {{product}}.
Common cancel reasons: {{cancel_reasons}}
Save offers available: {{save_offers}}
The flow must:
- Acknowledge the cancel intent without guilt-tripping or hiding the cancel button.
- Ask one honest question to learn the real reason.
- Branch by reason: match a relevant save offer only if it genuinely addresses their reason; if nothing fits, let them go gracefully.
- Never use dark patterns, fake scarcity, or endless confirm loops.
- If they still cancel, thank them, make leaving easy, and leave the door open.
- Capture the reason for the retention team.
Output the flow with quoted bot lines, the reason-to-offer mapping, and the graceful-exit message.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{cancel_reasons}}
- {{save_offers}}
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