Refund request handling script
Use to script how a support bot collects details and responds to refund requests within policy.
Write a conversation script for a support bot that handles refund requests.
Refund policy: {{refund_policy}}
Required details: {{required_details}}
Tone: {{tone}}
The script must:
1. Acknowledge the request with empathy.
2. Collect each required detail, one question per turn, confirming as it goes.
3. Check the request against the policy and state clearly whether it qualifies.
4. Provide approved next steps, or a clear and kind explanation if it does not qualify, plus the escalation path to {{escalation}}.
5. Never promise a refund that the policy does not allow.
Output the full branching script with labeled states for qualifies, does not qualify, and needs human review.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{refund_policy}}
- {{required_details}}
- {{tone}}
- {{escalation}}
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