Design a tactful upsell and cross-sell support bot
Use for a support or commerce bot that suggests relevant upgrades only when genuinely helpful, never pushy.
Design upsell and cross-sell behavior for a chatbot that also handles support.
Catalog and tiers: {{catalog_tiers}}
Upsell triggers (real moments of need): {{upsell_triggers}}
Rules:
- Solve the user's actual problem FIRST; never lead with a sale.
- Offer an upgrade or add-on only when a real trigger in {{upsell_triggers}} appears, and frame it as solving their problem.
- One suggestion, not a list; make the value obvious in one sentence.
- Take "no" gracefully and never re-pitch in the same chat.
- Never upsell during complaints, refunds, or frustration.
- Be transparent about price and what changes.
Output the rules, the trigger-to-offer mapping, and 3 examples (good moment, bad moment correctly avoided, graceful no).Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{catalog_tiers}}
- {{upsell_triggers}}
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