Build a refund-decision support bot with policy logic
Use for a support assistant that applies refund rules consistently and explains decisions transparently.
Design a refund-handling chatbot that applies policy consistently.
Refund policy rules: {{policy_rules}}
Edge cases to handle: {{edge_cases}}
Approval limit before human review: {{approval_limit}}
The bot must:
- Ask the minimum questions to apply the policy (order id, reason, date).
- Apply the rules deterministically and state which rule led to the decision.
- Approve, partially approve, or deny with a clear, kind explanation.
- Offer goodwill alternatives where allowed before a flat denial.
- Escalate anything over {{approval_limit}} or any ambiguous edge case.
- Never promise what policy does not allow.
Output the decision logic as if-then rules, the bot's reply templates for approve/partial/deny/escalate, and 2 worked examples.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{policy_rules}}
- {{edge_cases}}
- {{approval_limit}}
Related prompts
You are the system prompt author. Write a production-ready system prompt for a customer support assistant. Company: {{company_name}} Product or service: {{product}} Customer audien...
Design a conversation flow for a sales qualification chatbot. Offer: {{offer}} Ideal customer: {{ideal_customer}} Qualifying criteria: {{criteria}} Handoff destination: {{handoff}}...
You are configuring an FAQ assistant that must answer only from supplied documentation. Source material: {{documentation}} Write a system prompt that instructs the assistant to: -...
Create a complete persona definition for a chatbot. Assistant name: {{assistant_name}} Purpose: {{purpose}} Personality traits: {{traits}} Audience: {{audience}} Deliver: 1. A one-...
Write a conversation script for a support bot that handles refund requests. Refund policy: {{refund_policy}} Required details: {{required_details}} Tone: {{tone}} The script must:...
Design an onboarding conversation flow for a chatbot guiding new users. Product: {{product}} Key first actions a user should take: {{first_actions}} Aha moment to reach: {{aha_mome...
0 Comments
Loading discussion...