Write a PII handling and redaction policy for a bot
Use when an assistant may receive sensitive personal data and must avoid storing, echoing, or requesting it.
Write a PII handling policy section for a chatbot system prompt.
Industry: {{industry}}
Data the bot legitimately needs: {{needed_data}}
Data the bot must never request or retain: {{forbidden_data}}
The policy must:
- Tell the bot to ask only for the minimum data needed for the task.
- Instruct it to refuse and warn the user if they paste {{forbidden_data}}.
- Avoid repeating full sensitive values back; mask them (e.g., card ending 1234).
- Provide the exact wording for declining to take sensitive info in chat and routing to a secure channel.
- Cover what to do if PII appears unexpectedly mid-conversation.
Output the policy block plus 2 example exchanges (user overshares, bot handles it).Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{industry}}
- {{needed_data}}
- {{forbidden_data}}
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