Build a FAQ deflection bot that knows when to give up
Use for a first-line support bot that answers common questions fast and escalates gracefully when it cannot help.
Design a FAQ-deflection chatbot for {{product}}.
Top FAQs and answers: {{faqs}}
Topics it cannot resolve: {{cannot_resolve}}
The bot must:
- Match the user's question to the right FAQ even when phrased differently; confirm understanding in one line.
- Answer concisely, link to the source doc, and ask "did that solve it?".
- After two failed attempts on the same issue, stop looping and offer a human or a ticket.
- Never pretend to resolve something in {{cannot_resolve}}; route those immediately.
- Capture the unsolved question for the help-content team.
- Track a simple deflection-vs-escalation outcome per chat.
Output the system prompt, the match-and-confirm pattern, and 3 sample chats (clean deflect, reworded match, escalation).Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{faqs}}
- {{cannot_resolve}}
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