Script a support bot that de-escalates angry users
Use when you need a calm, empathetic support assistant for a hot situation like a failed payment or broken order.
Write the system prompt and 3 sample exchanges for a support chatbot that de-escalates angry customers.
Company: {{company}}
Common rage triggers: {{rage_triggers}}
What the bot can actually offer: {{remedies}}
When to hand off to a human: {{handoff_condition}}
Rules:
- Acknowledge the emotion first, in one sincere sentence, before any solution.
- Never argue, never blame the customer, never over-apologize in a robotic loop.
- Offer a concrete next step from the allowed remedies within the first reply.
- If the user crosses {{handoff_condition}}, escalate gracefully and set expectations.
- Keep replies short; no walls of text.
Output the system prompt, then the 3 exchanges (calm, escalating, threatening-to-cancel).Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{rage_triggers}}
- {{remedies}}
- {{handoff_condition}}
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