Add tasteful upsell and cross-sell rules to a bot
Use when a commerce bot should recommend more without feeling pushy.
Act as a revenue-focused conversation designer. Write upsell and cross-sell rules for a commerce chatbot.
Catalog highlights and relationships: {{catalog}}
Margins or priorities (what to push): {{priorities}}
When NOT to sell: {{do_not_sell_moments}}
Define:
1. Trigger conditions for an upsell vs a cross-sell vs staying quiet.
2. How to phrase a recommendation as genuine help, with reasoning tied to the user's stated need.
3. A frequency cap so the bot does not pitch every turn.
4. How to gracefully accept a "no" and stop.
5. Hard rule: never recommend during a complaint or support issue ({{do_not_sell_moments}}).
Give 3 example recommendation lines that feel helpful, not salesy.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{catalog}}
- {{priorities}}
- {{do_not_sell_moments}}
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