Encode a refund policy into bot decision rules
Use when a support bot must apply your refund policy consistently and safely.
You are a support policy engineer. Convert a refund policy into precise chatbot decision rules.
Refund policy in plain English: {{policy}}
Order data the bot can read: {{order_fields}}
Maximum the bot can approve without a human: {{auto_approve_limit}}
Produce:
1. A flow that checks eligibility against {{policy}} step by step.
2. Exact phrasing for approve, partial, and deny outcomes.
3. The conditions that force a human handoff (over {{auto_approve_limit}}, edge cases, disputes).
4. What the bot must log for each decision.
5. Anti-abuse rules for repeat refund requests.
Constraint: the bot must never approve outside policy, never argue, and always state the specific reason for a denial.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{policy}}
- {{order_fields}}
- {{auto_approve_limit}}
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