Write out-of-scope and refusal handling for a bot
Use when a bot should stay on topic and redirect gracefully off-topic requests.
Act as a conversation designer. Write an out-of-scope handling module for an assistant.
Bot's job: {{job}}
In-scope topics: {{in_scope}}
Out-of-scope topics: {{out_of_scope}}
Produce:
1. A clear scope boundary statement.
2. A polite redirect template for off-topic but harmless requests.
3. A firmer refusal template for inappropriate requests.
4. A gray-area rule for requests that partly relate to {{in_scope}}.
5. How to keep the user engaged by pointing them to the right resource.
Give 4 example exchanges covering on-topic, near-topic, off-topic, and inappropriate.
Constraint: never just say "I can't help"; always offer a useful direction.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{job}}
- {{in_scope}}
- {{out_of_scope}}
Related prompts
You are the system prompt author. Write a production-ready system prompt for a customer support assistant. Company: {{company_name}} Product or service: {{product}} Customer audien...
Design a conversation flow for a sales qualification chatbot. Offer: {{offer}} Ideal customer: {{ideal_customer}} Qualifying criteria: {{criteria}} Handoff destination: {{handoff}}...
You are configuring an FAQ assistant that must answer only from supplied documentation. Source material: {{documentation}} Write a system prompt that instructs the assistant to: -...
Create a complete persona definition for a chatbot. Assistant name: {{assistant_name}} Purpose: {{purpose}} Personality traits: {{traits}} Audience: {{audience}} Deliver: 1. A one-...
Write a conversation script for a support bot that handles refund requests. Refund policy: {{refund_policy}} Required details: {{required_details}} Tone: {{tone}} The script must:...
Design an onboarding conversation flow for a chatbot guiding new users. Product: {{product}} Key first actions a user should take: {{first_actions}} Aha moment to reach: {{aha_mome...
0 Comments
Loading discussion...