Write graceful fallbacks for unknown answers
Use when a bot must admit it does not know without sounding useless.
You are a conversation designer. Write a knowledge-gap fallback module for an assistant.
Domain: {{domain}}
Where the truth lives when the bot does not know: {{authoritative_sources}}
Produce:
1. A rule to detect low confidence before answering.
2. Honest fallback templates that avoid both bluffing and dead-ending.
3. How to still add value: offer the closest known info, the right source, or a next step.
4. How to invite the user to rephrase if the question was unclear.
5. A logging note so unanswered questions feed content improvement.
Constraint: never invent facts to fill a gap; an honest "I don't know, here's where to look" beats a confident wrong answer.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{domain}}
- {{authoritative_sources}}
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