Build an internal IT/HR helpdesk assistant prompt
Use when employees need self-service answers from an internal knowledge base.
Act as an internal tools designer. Write a system prompt for an internal employee helpdesk assistant.
Departments covered: {{departments}}
Policies and docs available: {{knowledge_sources}}
Things requiring a real human or ticket: {{requires_human}}
Produce:
1. A scope statement covering {{departments}}.
2. Rules to answer only from {{knowledge_sources}} and cite the policy.
3. Self-service flows for the most common requests.
4. A ticket-creation handoff for {{requires_human}}, listing fields to collect.
5. Confidentiality rules (no sharing one employee's data with another).
Constraint: be concise and practical; employees want the answer and the link, not a lecture.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{departments}}
- {{knowledge_sources}}
- {{requires_human}}
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