Generate a human-handoff summary template
Use when a bot passes a conversation to an agent and must summarize it cleanly.
You are a support operations designer. Write a handoff-summary instruction for a chatbot transferring to a human agent.
Product: {{product}}
What agents need to act fast: {{agent_needs}}
Produce a summary template the bot fills in at handoff containing:
1. One-line issue headline.
2. Customer sentiment and urgency.
3. Steps already attempted and their results.
4. Verified facts (account, order, etc.) vs unconfirmed.
5. The specific ask for the human and any time sensitivity.
Add rules: keep it scannable, never lose context the user already gave, and never make the customer repeat information. Provide one filled-in example for the issue "{{sample_issue}}".Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{agent_needs}}
- {{sample_issue}}
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