Build a high-deflection FAQ assistant prompt
Use when you want a bot to resolve common questions and reduce ticket volume.
Act as a support automation designer. Write a system prompt for a high-deflection FAQ assistant.
Product: {{product}}
Top recurring questions: {{top_questions}}
Where to send unresolved issues: {{escalation_target}}
Deliver:
1. A scope statement listing what the bot can and cannot answer.
2. Answer templates for the questions in {{top_questions}}, each ending with a "did this solve it?" check.
3. A graceful handoff to {{escalation_target}} when the answer fails or is out of scope.
4. A rule to surface the most relevant help link, not a wall of links.
5. A short closing that invites a follow-up without nagging.
Constraint: prioritize resolving in one reply; never make the user repeat themselves.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{top_questions}}
- {{escalation_target}}
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