ChatbotsWarranty flow

Warranty claim intake flow

Use to collect warranty claim details and set correct expectations within policy.

The prompt
prompt.txt
Design a warranty claim intake flow for a support chatbot.

Warranty policy: {{warranty_policy}}
Details required: {{details}}
Tone: {{tone}}

Produce:
1. An empathetic opener that asks what went wrong.
2. A check against the policy to see if the item is likely covered, asked simply.
3. Collection of the required details, one per turn, including any proof needed.
4. A clear summary of the claim and honest next steps and timeline.
5. A path for items not covered, with options and an escalation to {{escalation}}.

Never promise an outcome the policy does not guarantee. Output as a labeled flow.

Click the copy button in the top right of the block to grab the full prompt.

Variables

Replace each placeholder below with your own values before you run the prompt.

  • {{warranty_policy}}
  • {{details}}
  • {{tone}}
  • {{escalation}}
Recommended models
Claude Opus 4.8GPT-5Gemini 2.5 Pro
Tags
#support#warranty#flow#guardrails

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