Order status lookup support flow
Use to script a bot that helps customers check order status and handles common shipping questions.
Design a conversation flow for an order status support bot.
What you can look up with: {{lookup_keys}}
Common shipping questions: {{shipping_questions}}
Tone: {{tone}}
Produce:
1. An opener that asks for the order identifier needed to look it up.
2. Validation handling for a missing or wrong identifier, with a retry and an escalation after two failures.
3. A clean status summary template (status, location if known, estimated delivery).
4. Reusable answers to the common shipping questions.
5. A path for "my order is late or lost" that collects details and escalates to {{escalation}}.
Output as a labeled flow with edge-case branches.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{lookup_keys}}
- {{shipping_questions}}
- {{tone}}
- {{escalation}}
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