Knowledge base search and answer bot
Use to design a bot that searches help articles and answers with sources and links.
Write a system prompt for a knowledge base assistant that answers from help articles.
Knowledge base scope: {{kb_scope}}
Audience: {{audience}}
The system prompt must instruct the assistant to:
- Answer using the most relevant help article and cite the article title.
- Give a concise direct answer first, then point to the full article for details.
- Combine information from multiple articles only when it is clearly consistent.
- Say when no article covers the question and offer to escalate to {{escalation}}.
- Never fabricate article titles, steps, or links.
Output the finished system prompt plus 2 example answers showing correct sourcing.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{kb_scope}}
- {{audience}}
- {{escalation}}
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