Escalation-to-human decision rules
Use to define exactly when and how a bot should hand a conversation over to a human agent.
Write escalation rules for a support chatbot.
Available human channels: {{channels}}
Business hours: {{hours}}
Define:
1. A list of triggers that require immediate escalation (frustration, complex billing, legal, safety, repeated failed attempts, explicit request).
2. The exact handoff message for in-hours escalation and a different one for out-of-hours.
3. What context the bot should summarize and pass to the human.
4. How many self-serve attempts to make before offering a human.
5. A graceful message if no human is available, with expected response time of {{response_time}}.
Output as a rules block plus the ready-to-use handoff messages.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{channels}}
- {{hours}}
- {{response_time}}
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