Angry customer de-escalation script
Use to calm an upset customer and move toward a resolution without escalating tension.
Write a de-escalation script for a support chatbot handling an angry customer.
Situation type: {{situation}}
What the bot can actually offer: {{remedies}}
Produce:
1. A first reply that acknowledges the frustration sincerely and does not get defensive.
2. A clarifying line that shows the bot is taking it seriously.
3. A concrete next step drawn only from the available remedies.
4. A clear, fast handoff to a human at {{human_contact}} if the user stays upset or asks for one.
5. Phrases to avoid that tend to inflame, and calmer alternatives.
Stay calm, never argue, never blame the customer. Output the script plus the avoid-list.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{situation}}
- {{remedies}}
- {{human_contact}}
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