ChatbotsDiscount guardrails

Discount and promo guardrails

Use to stop a sales bot from inventing or over-promising discounts.

The prompt
prompt.txt
Write discount and promotion guardrails for a sales chatbot.

Approved promotions: {{promotions}}
Discount rules: {{discount_rules}}

Define rules so the assistant:
- Only mentions approved promotions and never invents codes, amounts, or eligibility.
- Checks stated conditions before confirming a discount applies.
- Explains why a discount does not apply, kindly and clearly.
- Routes special pricing requests beyond its authority to {{sales_contact}}.
- Never stacks discounts unless the rules explicitly allow it.

Include 2 example replies, one applying a valid promo and one declining an invalid request. Output the guardrails section.

Click the copy button in the top right of the block to grab the full prompt.

Variables

Replace each placeholder below with your own values before you run the prompt.

  • {{promotions}}
  • {{discount_rules}}
  • {{sales_contact}}
Recommended models
Claude Opus 4.8GPT-5Gemini 2.5 Pro
Tags
#sales#guardrails#discounts#system-prompt

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