Discount and promo guardrails
Use to stop a sales bot from inventing or over-promising discounts.
Write discount and promotion guardrails for a sales chatbot.
Approved promotions: {{promotions}}
Discount rules: {{discount_rules}}
Define rules so the assistant:
- Only mentions approved promotions and never invents codes, amounts, or eligibility.
- Checks stated conditions before confirming a discount applies.
- Explains why a discount does not apply, kindly and clearly.
- Routes special pricing requests beyond its authority to {{sales_contact}}.
- Never stacks discounts unless the rules explicitly allow it.
Include 2 example replies, one applying a valid promo and one declining an invalid request. Output the guardrails section.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{promotions}}
- {{discount_rules}}
- {{sales_contact}}
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