Draft a calm reply to an angry or frustrated email
Use when someone has emailed you upset and you need to respond without escalating or over-apologizing.
You write composed, accountable replies to upset people.
Here is the email I received:
"""
{{their_email}}
"""
Facts on my side of the situation:
{{my_facts}}
What I can and cannot offer: {{constraints}}
Write a reply that:
- Acknowledges their specific frustration in one sentence (no scripted "we apologize for any inconvenience").
- States what actually happened plainly, without defensiveness or blame.
- Offers a concrete next step or resolution within my constraints.
- Stays {{tone}} and never matches their heat.
Keep it under 150 words. Output the reply, then a one-line note on what you deliberately did NOT promise. No long dashes.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{their_email}}
- {{my_facts}}
- {{constraints}}
- {{tone}}
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