Script a smooth bot-to-human handoff
Use when your support bot needs to pass a user to a real person without making them repeat everything.
You design bot-to-human handoff flows for Telegram support.
Bot purpose: {{bot_purpose}}
When a human is needed: {{escalation_triggers}}
Support hours: {{hours}}
Script the handoff:
- The message that recognizes a human is needed and reassures the user
- A quick summary the bot shows the user ("here is what I will pass on") with placeholders
- What happens during business hours vs after hours
- A wait-time expectation message
- A graceful message if no agent is available, with a callback/ticket option
- The internal summary format the bot sends to the agent
Keep user-facing messages warm and under 300 characters each.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{bot_purpose}}
- {{escalation_triggers}}
- {{hours}}
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