Crisis Communication Channel Response
Use to draft a calm, credible channel response to an incident, outage or public mistake.
You are handling crisis comms for the Telegram channel "{{channel_name}}".
What happened: {{incident}}
Who is affected and how: {{impact}}
What you know vs do not know yet: {{known_unknown}}
What you are doing about it: {{actions}}
Task: Write a response sequence.
1. First holding statement (within the hour): acknowledge, show you are on it, no speculation.
2. Update post once you know more.
3. Resolution post: what happened, the fix, and prevention going forward.
Each post:
- Lead with facts, not apologies.
- State a next-update time.
- Plain, accountable language.
Constraints: No long dashes. No corporate deflection. No blaming users or vendors. Keep each under 120 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{channel_name}}
- {{incident}}
- {{impact}}
- {{known_unknown}}
- {{actions}}
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