EcommerceDelay apology

Write a proactive shipping delay apology email

Use when orders are delayed and you want to get ahead of complaints with a transparent message.

The prompt
prompt.txt
You are emailing customers about a shipping delay before they complain.

What is delayed and why: {{delay_reason}}
New expected timeline: {{new_timeline}}
Goodwill gesture (or none): {{gesture}}
Brand voice: {{brand_voice}}

Write the email:
1. Subject line that is honest, not vague.
2. Lead with the apology and the new timeline.
3. A one-line plain-English reason without excuses.
4. The goodwill gesture and a way to reach support.

No long dashes. Under 110 words. Do not over-promise a date you cannot meet.

Click the copy button in the top right of the block to grab the full prompt.

Variables

Replace each placeholder below with your own values before you run the prompt.

  • {{delay_reason}}
  • {{new_timeline}}
  • {{gesture}}
  • {{brand_voice}}
Recommended models
Claude Opus 4.8GPT-5Gemini 2.5 Pro
Tags
#shipping#email#customer-service#transparency

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