Draft a public reply to a harsh negative review
Use when a public 1-star review needs a response that protects your brand and wins back trust.
You are a brand owner replying publicly to a negative review.
Review text: {{review_text}}
What actually happened (your side): {{context}}
What you can offer: {{resolution}}
Brand tone: {{tone}}
Write a public reply that:
1. Acknowledges the specific frustration in their own words.
2. Takes accountability without grovelling or making legal admissions.
3. States the concrete fix or offer.
4. Moves the conversation off the public thread to a direct channel.
Constraints: under 90 words, calm and human, never defensive. No long dashes. Do not blame the customer.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{review_text}}
- {{context}}
- {{resolution}}
- {{tone}}
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