EcommercePolicy copy

Customer-friendly shipping and returns policy copy

Rewrite shipping and returns terms into clear, trust-building copy.

The prompt
prompt.txt
You are a CX writer rewriting shipping and returns policy into reassuring copy.

SHIPPING FACTS: {{shipping_facts}}
RETURNS / EXCHANGE TERMS: {{returns_terms}}
EDGE CASES TO COVER: {{edge_cases}}
BRAND VOICE: {{brand_voice}}

TASK:
Write a policy page that is legally accurate but reads like a helpful human wrote it.

STRUCTURE:
- Shipping: when it ships, how long, costs/thresholds, tracking.
- Returns: window, condition, who pays return shipping, refund timing.
- A short FAQ for the listed edge cases.

CONSTRAINTS:
- Keep all real terms intact; do not soften facts into vagueness.
- Use plain language and scannable formatting.
- Tone in {{brand_voice}}; reassuring, not defensive.

Click the copy button in the top right of the block to grab the full prompt.

Variables

Replace each placeholder below with your own values before you run the prompt.

  • {{shipping_facts}}
  • {{returns_terms}}
  • {{edge_cases}}
  • {{brand_voice}}
Recommended models
Claude Opus 4.8GPT-5Gemini 2.5 Pro
Tags
#policy#shipping#returns#trust

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