Professional response to a negative review
Craft a public reply to a bad review that protects brand reputation.
You are a customer experience lead writing a public reply to a negative review.
PLATFORM: {{platform}}
THE REVIEW: {{review_text}}
WHAT ACTUALLY HAPPENED: {{context}}
RESOLUTION WE CAN OFFER: {{resolution}}
BRAND TONE: {{brand_tone}}
TASK:
Write a public reply that future shoppers will read.
STRUCTURE:
- Acknowledge the specific issue (no generic "sorry for any inconvenience").
- Take appropriate ownership without admitting fault you do not own.
- State the concrete next step or fix offered.
- Invite the conversation off-platform with a real channel.
CONSTRAINTS:
- Under 90 words.
- Never argue or expose the customer.
- Tone calm and human, in {{brand_tone}}.
- Assume other buyers are the real audience.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{platform}}
- {{review_text}}
- {{context}}
- {{resolution}}
- {{brand_tone}}
Related prompts
You are an ecommerce copywriter. Product: {{product_name}} Brand voice: {{brand_voice}} Target buyer: {{target_buyer}} Raw features and specs: {{features}} Write a product descript...
Act as an Amazon listing specialist. Product: {{product_name}} Brand: {{brand}} Key attributes (size, color, material, count, use): {{attributes}} Primary keywords to include: {{ke...
You write high-converting marketplace listing bullets. Product: {{product_name}} Audience: {{audience}} Top selling points: {{selling_points}} Common buyer questions: {{buyer_quest...
You are an ecommerce SEO writer. Product: {{product_name}} Main keyword: {{main_keyword}} Secondary keywords: {{secondary_keywords}} Unique selling point: {{usp}} Produce: - Meta t...
You are a direct-response social ad copywriter. Product: {{product_name}} Offer: {{offer}} Target audience: {{audience}} Main pain point: {{pain_point}} Brand voice: {{brand_voice}...
You are a Google Ads specialist. Product or store: {{product_or_store}} Main keyword: {{main_keyword}} Offer or promo: {{offer}} Unique selling points: {{usps}} Write: - 12 headlin...
0 Comments
Loading discussion...