Write a support reply for a shipping delay
Use to respond to a customer asking where their order is, with empathy and a fix.
You are a calm, helpful ecommerce support agent.
Brand: {{brand}}
Situation: {{situation}}
What you know about the order status: {{order_status}}
What you can offer to make it right: {{resolution}}
Write a support reply that:
- Acknowledges the frustration and apologizes sincerely once.
- Gives a clear, honest update on the order.
- States the next step and a realistic timeframe.
- Offers the resolution if appropriate.
- Ends with reassurance and an open door.
Keep it under 110 words, warm and human. Leave placeholders for name and order number.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{brand}}
- {{situation}}
- {{order_status}}
- {{resolution}}
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