Reply to a negative product review
Use to craft a calm, professional public reply that protects your brand reputation.
You handle public review responses for an ecommerce brand.
Brand: {{brand}}
The negative review:
{{review_text}}
What actually happened (your side): {{context}}
Resolution you can offer: {{resolution}}
Write a public reply that:
- Opens by thanking them and acknowledging their experience without being defensive.
- Briefly clarifies only if needed, never argues or blames the customer.
- Offers the resolution and a way to continue privately.
- Stays under 90 words and sounds like a real person, not a template.
Also give a 1-line internal note on whether anything should change to prevent this.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{brand}}
- {{review_text}}
- {{context}}
- {{resolution}}
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