AI Chatbots

No code chatbot builders exist so a support or sales team can launch a bot without waiting on engineering. ManyChat and Chatfuel are built around Instagram and Facebook Messenger specifically, mostly used for marketing and lead capture rather than support. Chatbase and Tidio focus on website support widgets, trained on your own docs so answers come from your actual content. Voiceflow and Botpress sit at the more flexible end, visual builders capable of handling proper support flows including handoff to a human agent when the bot gets stuck. Landbot leans conversational forms and lead qualification rather than open ended support. Poe and Character.AI are a different category entirely, built for talking to existing models and personas rather than running a business bot.

If support is the goal, prioritize whichever tool trains cleanly on your existing help docs and hands off to a human without dropping context. If lead capture on social is the goal, start with the Messenger and Instagram specific builders instead. Compare pricing and channel coverage below.