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AI Support Agent That Answers from Your Docs (Zapier + RAG)

setuproll@setuproll
85.0Overall score

A Zapier flow that takes each new ticket, retrieves the right passages from your docs via a vector store, and has an LLM draft a grounded answer that a human approves before it sends. For small support teams who want fast, accurate replies without hallucinated promises.

85.0Score
1.5kVotes
5Components

Install this build

Export
terminal
open https://zapier.com/app/editor

Components

Model

  • GPT-5 (answer)
  • text-embedding-3-large (retrieval)

Stack

  • Zapier
  • Pinecone vector store
  • Zapier Tables for audit log

Tools

  • Intercom/Zendesk
  • Pinecone query
  • Slack approval step

Trigger

  • New support ticket created

How it works

  • New ticket triggers the Zap and embeds the question
  • Pinecone returns the top matching doc passages
  • GPT-5 answers using only those passages, citing sources
  • Draft posts to Slack for one-click human approval
  • Approved reply sends back through the helpdesk and logs to Tables

Summary

A Zapier flow that takes each new ticket, retrieves the right passages from your docs via a vector store, and has an LLM draft a grounded answer that a human approves before it sends. For small support teams who want fast, accurate replies without hallucinated promises.

85.0 score 1.5k votes

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